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Support – Your Trial

Updated: May 23, 2025

How the 15-day Trial works

Welcome aboard! When you create your first community on Map Your City, you are placed on the Essentials Plan for a 15-day no obligation trial. There are many awesome features to take advantage of during the trial, and it also gives you a great chance to poke around and get a feel for the product.
During this time, you have access to all of Map Your City’s premium features. You can do things like, customize the Map Your City app, create your web map, and invite your community.
There’s just 1 limitation: Your Organization is flying under the radar in “stealth mode”. That means it is only publicly visible in the Map Your City mobile app for your members. Anyone else will only be able to discover you once you decide to subscribe and your Organization will be published.

There are absolutely  no other limitations during the trial, and you can invite as many as 10 members and together you can add as many locations accounts as you’d like. Rather schedule a demo? Book a time slot that fits your calendar.

In this article

Getting started

First things first: let’s get you signed up!

1. If you haven’t done so already, head to the Apple App Store or Play Store and download and install your Map Your City mobile app and Sign Up. In this article you will find more info on how to get a Free Map Your City account first.

2. There is lots of things you can do on a Free Map Your City Account already. Here’s a helpful article that gives a good overview of what Plan fits your needs. Feel free to browse around in the app.

Now, let’s create your own community on Map Your City. Head on over to the “Create New Organization”  page  (you will find it under your “Menu”). Answer a few short questions to let us get to know you a little better and next choose your Organization Name.

Press “Create”, you will receive a confirmation email letting you know you now have access to the extended features on the web.

 

 

3. Hop on over to the Web dashboard in your web browser to set up your very first community! Type in the email address and password you use to log in to the Map Your City mobile app.

 

 

4. You’re in! Now you can set up your Organization in 5 easy steps. Here’s your online user guide. It is a step by step guide to help you learn how to use Map Your City to start telling your community’s stories beautifully and effectively.

 

Features included

As we mentioned earlier all of our features are included to get the most of your trial as possible. Here’s a list, but best to check them out yourself and experience the value that they bring:

  • Create your Organization in the Map Your City app
  • Inviting community members to your Organization from the Web Dashboard.
  • Add a “Request to Join” button to your Organization in the mobile app – make joining your community for other businesses as simple as possible.
  • Add role permissions to distinguish between team members and community members
  • Using the Form Builder to create your web map and customize the Map Your City app.
  • Create unlimited custom fields to your locations in order to add your stories, website, ticketing and booking platforms, video content, anything really.
  • Mapping & promoting unlimited locations together with your community
  • Adding custom information to new and existing locations together with your community
  • Embedding location cards on your blogs
  • Sharing locations on all social media
  • Embedding your Web map on your website or landing page
  • Keeping track of your community’s performance with reports

What happens after my trial?

At the end of the trial, if you decide to stick around (and we’d love to have you!), you will be prompted to either upgrade to the Essentials plan or Enterprise plan. The Account Owner (the individual who set up the account) can make the choice from the Update Plan page. We keep it simple with only 2 plans and offer lots of flexibility using Plan Add-Ons. You can find all the details about each of them in the Price and Plans guide.

All of your Organization settings will stay put! If you added locations during the trial, any content you created before the trial will not be touched.

Note: Our system automatically limits your access to the web dashboard if you haven’t upgraded to a paid plan after 15 days. At any time after, you will still be able to upgrade to a paid Plan. If you decide not to proceed, we’ll be sad to see you go, but please do let us know why it didn’t work out!

Common questions

Do I have to wait 15 days before upgrading/downgrading?

Not at all! If you’ve fallen in love with Map Your City, you can upgrade or downgrade at any time under the Update Plan page. If you don’t have access to that page, you will need to reach out to the Account Owner, who is the only one with access to the billing portion of the account.

Will I be charged at the end of the trial?

You won’t be charged unless you upgrade to either of the paid plans, and provide a credit card number upon subscribing.

How much will Map Your City be after I’ve upgraded/downgraded?

With the Essentials base plan, you will be able to invite 10 members and add 100 locations at $49/month – and get access to all of the Features. If you need a little more, simply decide for the Plan Add-Ons. Try moving the sliders so it will give you an idea of the monthly additional costs of your choice.

Can I request a Demo even if I have already started my trial?

Of course, you can request a demo anytime. Simply schedule a time that fits your calendar. We will give you a 15-minute personal walk-through of Map Your City’s features to make the most out of your trial. Or to just get to know, how to make Map Your City work for you.