Map Your City Community,
Today I am writing to share that after careful consideration we have made the difficult decision to discontinue Map Your City’s platform services (including the mobile apps, api’s, dashboard and communities) at the end of August 2025. For important information, details, and guidance on next steps read our FAQs.
We recognize the decision to end-of-life our creator platform for destinations will impact your marketing process and travel stories. We wanted to share our plans with ample notice so that you can plan accordingly.
In the coming months, the services you know and love will not be changing. For our Enterprise customers, our Sales team will be working with you directly to answer any questions you may have about this transition and direct you to alternative solutions, should they be required.
For our self-serve (non-Enterprise) customers, you will be able to continue using Map Your City until August 31 2025. However, we have discontinued our annual subscription offerings. Instead, you will be able to use the services on one of our monthly Essentials subscription options – or continue using the Free subscription.
We understand that this announcement may be met with a spectrum of emotions, and we want to assure you that our primary focus is on making this transition as smooth as possible.
On behalf of all of us at Map Your City, I want to convey our appreciation for the trust and support you’ve shown us. Your commitment to Map Your City has been our heartbeat for the last 10 years and we are genuinely thankful for the privilege of being part of your travel plans and destinations’ stories.
We’re so grateful to all of you who invested time and energy into making Map Your City the incredible platform that it’s grown to be. Together we reimagined how destinations collaborate, raised the importance of storytelling, and, in the process, helped revolutionize the destination marketing industry.
And so we close this chapter with heartfelt gratitude and with the comfort that the state of the destination marketing industry is stronger than ever, leaving the Map Your City community in good hands.
Thank you once again,
Caroline Vrauwdeunt
Founder and CEO at Map Your City
Frequently Asked Questions
Will I still be able to access my account?
You can access your account in the Map Your City app and the web until August 31 2025.
What will happen with my personal data?
After August 31 2025 all your personal data will be deleted.
Can I still make a data request?
You can make a data access request until August 31 2025 – after that date all your personal data will be deleted. Learn more about how we handle your personal data or make a request here.
I am a Map Your City Customer, what will happen to my business data and can I export it?
You will be contacted by our business team to help you transfer out. You can export all your business data before August 31 2025. After that date all data will be deleted.
What will happen to my generated data, such as photos, locations and my connections to communities?
All user generated data and connections with communities will be deleted after August 31 2025.
